If an item is found to be defective upon receipt, please email us immediately at info--at--vcdgallery.com upon discovering defects describing the problems you are encountering. Please include your order number. More often than not, it is usually something that can be resolved by technical support through email.

If, at our discretion, the VCD needs to be replaced, we will send you a new one at no cost to you.

If necessary, in some cases, you may be required to return the VCD to us. Please arrange to send it back to us by insured mail, as it could get a little messy if your returned item goes missing, in which case we cannot be responsible.  Charges for shipping item back will be borne by the customer.

We cannot consider returns if you find that your DVD player is not compatible with video cds. Most new DVD players will play them but not all. So, please consult your DVD player's user manual for help. For help go here.

If you wish to return your VCD, please email us at info--at--vcdgallery.com and we will give you further instructions. Note that shipping and handling charges are not refundable. Cost of VCD may be refunded.